FAQ FOR THE ACUMON TEAM
A Shared Services Centre is a centralised hub where businesses consolidate common functions like HR, Technology, Finance, or Marketing. Instead of each business handling these tasks separately, the Shared Services Center manages them, helping to reduce costs and improve efficiency. This allows teams to focus more on their core work while the Shared Services Centre center handles administrative or support tasks.
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Who owns Acumon now?
The company is now co-owned through a partnership, with 50% acquired by Collins SBA and 50% continuing to be owned by Acumon. This ensures a partnership that brings new perspectives while maintaining our core values. We are also introducing the Shared Service Centre to better help us work efficiently and effectively.
Why has Acumon partnered with Collins SBA?
Regardless of your business size, there are operational functions that must be performed such as payroll, HR, marketing, compliance and technology. For any SME performing these functions to a high standard and cost effectively can be an ongoing challenge. The directors of Acumon went to market to find a partner that could help provide these essential functions so that the Acumon team could focus on continuing to provide excellent client services.
As a SME also, Collins SBA shares many similarities with Acumon. Collins SBA has invested significantly in people and resources and we have strong capabilities that we can provide to the Acumon team through the Shared Services Centre.
Will there be changes to the leadership team?
The leadership team will remain the same. We value the expertise and continuity provided by the existing team and will work closely together to ensure a smooth transition.
The new partnership will have a Board that will determine key strategic initiatives that will be implemented within Acumon utilising the existing team structure. In addition, Collins SBA will be providing additional resources through the Shared Services Centre to compliment the Acumon team in specialist areas.
No, your job is not at risk. We are committed to retaining our talented staff and building on the great work that’s already being done. To the contrary, there are plans for further recruitment directly to the Acumon team and the Shared Services Centre will assist with this.
Will there be layoffs or restructuring?
There are no planned layoffs or significant restructuring because of the Shared Services Centre. Our goal is to invest in our current team and we believe your role is important to Acumon’s continued success.
Will our roles and responsibilities change?
Current roles and responsibilities will remain the same. As we explore new opportunities for growth, some roles may evolve. If any changes occur, they will be communicated clearly and with enough time to prepare.
A growing business provides opportunities for current team members to take advantage of opportunities for developing their own career and we will always encourage this.
How will the Acumon culture change?
We are committed to preserving Acumon’s culture, including collaboration, innovation and respect for each other. Any cultural shifts will be gradual and driven by opportunities to improve the team’s experience and client service.
Will there be changes to our day-to-day work environment?
There are no immediate changes planned. We will be reviewing compliance, cyber security and technology to ensure strong foundations from which to decide on what changes may occur. Once we are confident of these foundations we will be looking to consolidate technology platforms so that we enhance operational effectiveness. Where changes are considered we will communicate with the team ahead of time to provide all Acumon team members with an opportunity to contribute.
Will my salary or benefits be affected?
No, there are no changes planned for your salary or benefits because of this change. We are committed to maintaining your current compensation package and will review opportunities for further improvements in the future.
We will be introducing new HR services to ensure there is compliance with legal requirements and best practice to enhance all team members knowledge and communication with respect to their roles and responsibilities.
Will there be new opportunities for career advancement?
Yes, we are excited about the potential for growth within Acumon. As we expand, there will be opportunities for professional development. We will keep you informed about new roles, projects and training programs as they become available.
How will this new ownership affect the Acumon’s mission and vision?
Our vision remains unchanged. We are committed to the same goals of ensuring people are the heart of everything we do. while also exploring new ways to grow and serve our clients better through the Shared Services Centre. This model will enhance our ability to execute our vision with more resources and strategic insight.
How will Acumon’s strategy change?
While the core business strategy remains the same, we will be looking at ways to enhance the value proposition to Acumon’s clients and how we deliver services. Any changes will will support both team member and client experience.
What are the immediate priorities for Acumon?
Our immediate priorities include ensuring a smooth transition at the governance level, maintain business continuity, and focusing on people, compliance and technology.
Will there be changes in the way we work or the tools we use?
We will introduce new technologies or systems that can improve efficiency and help us do our jobs more effectively. Any changes will be communicated clearly, with training provided.
How will management keep us informed of changes?
We are committed to open and transparent communications. Regular updates will be provided through Microsoft Teams, in person and online presentation meetings. You can also reach out directly to your manager.
Tom McIntosh, Executive Director at Collins SBA will be the first point of contact for Acumon team members through ASK TOM Microsoft Teams Channel as well as 1:1 communication with Tom via teams if you would prefer. This FAQ page is a quick reference point and will be updated based on feedback or new information relevant to the team.
Who should we contact if we have more questions?
If you have further questions or concerns, please feel free to contact your manager or ASK TOM. We are here to support you through any change and ensure all your questions and feedback is addressed.
Will this change affect our clients?
The Shared Services Centre is designed to strengthen our ability to serve clients, and we do not anticipate any negative impact. In fact, clients may benefit from the increased resources and strategic focus we are bringing to Acumon.
Are there any changes to how we interact with clients?
There will be no immediate changes to client interactions. However, we will continuously look for ways to improve the client experience, and any updates will be shared with the team to ensure a smooth implementation.
What does the Shared Services Centre mean for Acumon’s long-term stability?
The Shared Services Centre is a positive step for Acumon’s long-term stability and growth. By bringing in additional resources and expertise, we are positioning ourselves for a stronger future and continued success.
How will this impact our growth prospects?
The Shared Services Centre will open new opportunities for growth, both in terms of market expansion and operational improvements. Our goal is to strengthen our position in the industry and create more opportunities for the team to grow alongside the business.
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